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Price: 4247.00 RUB
Master the Fundamentals of the Hospitality Industry
This comprehensive textbook, Hotel Industry Basics, by Natalia Alexandrovna Zakharova, offers a thorough introduction to the core principles of hotel operations. It covers essential topics including the definition of the hospitality industry, hotel services, and legal regulations. Readers will explore international and national classifications of accommodation facilities, organizational structures, and the legal status of service providers.
The book delves into key aspects of hotel staffing, the specifics of service contracts, and the technological process of delivering hotel services. Special attention is given to quality assurance, examining criteria for service quality, consumer choice factors, and comfort parameters. It also outlines mechanisms for managing service quality in hotels.
Aligned with the Federal State Educational Standard for secondary vocational education, this guide is designed for students in the "Service and Tourism" field. It is also a valuable resource for professionals involved in organizing and managing hotel businesses. Price: 4247.00 RUR.
